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You should find all the help you need to use our site here. We also have a list of the questions most often asked by our other customers, and a feature comparison table for all of our models, so you can compare specifications and features at a glance. If you can't find what you need, please contact us and we will do our best to help.

If you are looking for help pairing a Bluetooth parental remote control, please either find the item in our Car Showroom page, or click here.

If you are looking for help with assembling your Ride On Car, please either go to the Car Showroom and click on your car to find the assembly video at the bottom of the item description, or alternatively, click here

1) PURCHASE AND DELIVERY INFORMATION

PRICES

All prices are in GBP Pounds Sterling and include VAT at the current rate. There are no 'hidden extras' in the pricing.

ONLINE PAYMENTS

We accept all major UK credit and debit cards, but unfortunately we do not accept American Express.

MAKING A PURCHASE

Buying from us is easy. Simply find the car you would like to purchase, click 'add to basket', and follow the on screen instructions. We will ask you for your personal and address details, and a telephone number in case of courier queries. We will then pass you to our secure payment server where you complete the payment and confirm your order.

OTHER PAYMENT METHODS

If you do not wish to order online, please call us and we will be happy to take your order by telephone with a credit or debit card. We do not accept payment by cheque or Postal Order.

SHIPPING AND HANDLING

All orders received before 3 p.m. Monday to Friday will normally be shipped the same day. Please note, however, that this is not guaranteed. It can take a little longer during extra-busy periods such as national holidays or over the Christmas period.

Your item will normally be delivered within the next working day for UK customers. Again, to avoid disappointment this is never guaranteed as it does depend on the courier’s service. So please do order as far in advance as possible to avoid disappointment!

If your order is urgent, please contact us by phone or e-mail so that we can confirm the shipping date.IMPORTANT: Please note that the availability dates displayed on all pre-orders are subject to change due to transport problems, logistics, bad weather or customs checks.

2) RIDE ON CAR FEATURES EXPLAINED

HORN AND TURN SOUNDS

The steering wheel has buttons which make horn and turn left/right sounds, and also plays music!

AGE RANGE

This is the suitable age range, to be used as a guide only. Cars with the parental remote could be used by younger children.

6V BATTERY AND CHARGER

The car features a re-chargeable 6V sealed lead acid battery and mains powered UK charger.

MAX WEIGHT

This is the maximum weight limit recommended by the manufacturer.

REMOTE CONTROL

This allows the controls inside the car to be disabled and over-ridden by the full function parental remote control.

CHILD SEAT BELT

Keep your little one securely strapped in with the integrated, adjustable seat belt.

WORKING LIGHTS

Working headlights and tail lights when the car is in motion.

MP3 INPUT

Plug in any standard mp3 player, cd walkman or radio and play your tunes through the built in amplifier and speaker!

PLEASE NOTE: NOT ALL OUR RIDE ONS WILL HAVE ALL OF THESE FEATURES – PLEASE CHECK INDIVIDUAL DESCRIPTIONS FOR FULL DETAILS ON EACH MODEL.
WEEE REGULATIONS.

RECYCLING HOUSEHOLD ELECTRICAL EQUIPMENT

With effect from July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers of electrical equipment pay for the recycling of household electrical goods. Previously, this bill was met by councils or items were not recycled at all. These regulations also require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure, and encourage the participation of consumers in recycling electronic equipment.

So that you can get your waste electrical goods recycled, Ride on Warehouse contributes towards a national fund to assist local councils to further develop their existing waste electronics collection facilities, which will in turn allow producers of this equipment to meet their obligations.

Not all council sites are suitable to collect all types of waste electrical goods but to find out your nearest participating site (including other collection facilities that may not be operated by the council) and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk. You can use your postcode to find local recycling facilities where you can take your unwanted items.

Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods. To remind consumers of the collection methods available, which in turn allow recycling to take place, all electrical items sold now carry the 'crossed out wheeled bin' symbol. To ensure your waste electronics don't contribute to damaging the environment, visit www.recycle-more.co.uk for further details on how to recycle more efficiently.

3) FAQ

A. Yes. Our ride on cars come with a 12 month return to base warranty, except for our graded items. This warranty does not cover the battery which has a finite life. The warranty for the rechargeable battery is three months from the date of receipt. Replacement batteries are readily available at a low cost if necessary. This means, if your ride on car develops a fault in the first 12 months, you need to return the item to us at your own cost, we will effect the repair and return to you at our cost. Most issues can be resolved remotely using small spare parts, we would always attempt to work with you first to determine the cause of the problem and resolve it using spare parts, sent to you free of charge.
The warranty becomes void, in case of shock, misuse or expiration of the warranty period

PLEASE NOTE: The exception to this is our graded section - all graded models purchased from here will carry a 30 day warranty. They are non-refundable but we will supply any parts required for full functionality.

A. Yes. All of our prices are all inclusive of VAT, there are no hidden extras

A. We prefer payment by credit or debit card, as this is the quickest way to confirm your order. We also accept PayPal..

A. No, unfortunately deliveries are only available on Monday to Friday..

A. The parental remote control is a superb feature which allows the controls of the car to be over-ridden by a remote control. It's perfect if your little one isn't quite up to using the car themselves, or if you want to play yourself when they have gone to bed! The remote is similar to that of a normal remote control car. The car itself will work from the 'in car' pedal and steering controls, or can be switched to be operated from the remote control. The remote controls forwards, backward and steering left/right and has a range of approximately 100 feet.

A. The mp3 input is a standard size 3.5mm socket (the same as a headphones socket) that you can plug any standard mp3 player, radio or personal CD player in to. The car has a built in amplifier and speaker, and the music will play through the speaker on the car. Volume is controlled by the player or radio that is plugged in.

A. Yes. We can ship to most European countries at very reasonable rates, please call or email for a quote. .

A. 6V cars are suitable for driving on a firm, flat surface only, such as tarmac or paving slabs. They may drive on a very firm lawn, depending on the surface. Our 12V cars are more powerful and are suitable for use on grass or slightly rougher terrain..

A. Yes. Most spares are available via a dedicated link from the homepage. If you can't find the part you need, please let us know and we'll order it directly from the factory for you..

A. Yes. Returns can be accepted within 14 days of receipt by yourself, except for our graded items which hold a 30-day parts warranty only. If you change your mind for any reason, please contact us by email for the return details. The return is subject to the item being returned to us unused, in all the original packaging, with all of the accessories and parts. Any used items can be repaired or replaced if faulty, but cannot be refunded.

A. Yes. All of our cars are CE approved for sale in the EU.

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